Welcome to the Flowers Lambeth website. These Terms & Conditions govern your use of our website and the purchase of goods and services for online flower delivery in Lambeth and the surrounding areas. We advise all customers to read these terms carefully prior to placing any orders. By proceeding with an order on this website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
These Terms & Conditions apply to all customers of Flowers Lambeth within the London Borough of Lambeth and nearby areas to which we offer our service. Any reference to "we", "us", or "our" in these terms refers to Flowers Lambeth. "You" and "your" refer to the customer. An order cannot be placed with us unless you accept these conditions in full.
To purchase flowers for delivery in Lambeth via our website, you must follow the online order process:
Orders for same-day delivery must be received before the cut-off time specified on our website. Confirmation does not guarantee delivery; acceptance is subject to stock availability, payment authorisation, and adherence to our delivery area limits.
Payment for flowers and any associated delivery charges must be made in full at the time of order. We accept the payment methods listed at checkout, subject to change at our discretion. All payments are processed securely using reputable third-party payment gateways. Your payment details are not stored or retained by Flowers Lambeth.
Orders will not be processed or dispatched until payment has been received and approved. In the event of delayed payment or failed transactions, your order will be held until resolved. All prices are displayed in Pounds Sterling (£) and include VAT unless otherwise stated.
Flowers Lambeth offers flower delivery services throughout Lambeth and select nearby areas. Deliveries are made Monday to Saturday (excluding certain holidays). While we strive to deliver at the requested time, specific time requests cannot always be guaranteed. Deliveries will be made to the address provided at checkout.
If the recipient is unavailable at the time of delivery, our driver will attempt to leave the flowers in a safe, sheltered place, with a neighbour, or will leave a calling card with instructions for collection or re-delivery where appropriate. Proof of delivery may be obtained. It is your responsibility to ensure all delivery information is accurate and complete. Flowers Lambeth is not liable for delayed or non-delivery as a result of incorrect information supplied by the customer.
While we endeavour to ensure that all advertised items are available for purchase, flowers are a natural product and their availability can vary according to season and supply. We reserve the right to substitute items of equal value and quality where necessary, ensuring that the style, theme, and color scheme of the arrangement is maintained. Where possible, we will attempt to notify you before making substitutions, but this may not always be viable where timing is critical.
You may cancel or amend your order for flower delivery in Lambeth provided that you notify us within a reasonable time frame and before the order has entered preparation or dispatch. For next-day or same-day deliveries, please notify us as soon as possible, as orders may be processed immediately upon receipt.
To request a cancellation or amendment, follow the instructions provided in your order confirmation. Cancellations requested after the order has been prepared or dispatched may not be possible, or may incur reasonable costs which will be deducted from the refund. Refunds for cancelled orders will be processed to the original payment method within a reasonable time period, subject to deductions as mentioned above.
Due to the perishable nature of flowers, returns are not always possible. If you or the recipient are not satisfied with the quality of the product on arrival, please contact us within 24 hours of delivery, providing photographs and a description of the issue. We will endeavour to resolve any concerns brought to our attention promptly and may offer a replacement or refund at our discretion.
Refunds are processed to the payment method used at purchase and may be subject to investigation. We reserve the right to require that the original product is returned or made available for collection where feasible. Refunds are not offered for issues arising from customer error, including incorrect address details or unavailable recipients unless otherwise agreed.
All prices displayed on our website are current at the time of display and may change without notice. Promotions, discounts, and special offers are subject to availability and may be withdrawn at any time. Promotional codes cannot be used in conjunction with any other offer or applied retrospectively to previous purchases.
Flowers Lambeth shall not be liable for any direct, indirect, or consequential loss or damage arising from the use of this website or the purchase of goods and services unless caused by our proven negligence. This includes, but is not limited to, loss of profits, business, goodwill, or data.
We take all reasonable care to ensure the flowers and arrangements conform to their descriptions and photographs, but recognise that individual stems will vary in appearance. Where an issue arises from circumstances outside our control, such as adverse weather, unpredictable traffic, supply chain disruptions, or force majeure events, our liability is limited to the value of the goods purchased.
Nothing in these terms excludes or limits liability for death or personal injury due to negligence, fraud, or any other liability not excludable under UK law.
Your personal information is collected, stored, and processed in accordance with our Privacy Policy. We use your data solely for processing and fulfilling your order, as well as to improve our services. By placing an order, you consent to the collection and use of your data as described. You have the right to access, correct, or request deletion of your data in line with applicable data protection legislation.
All content on our website, including images, descriptions, logos, and design, is the intellectual property of Flowers Lambeth or our licensors. Unauthorized use, reproduction, or distribution is strictly prohibited without prior written consent.
We reserve the right to terminate access to our website or refuse to fulfill an order at any time and at our discretion. Reasons may include (but are not limited to) breach of these Terms & Conditions, suspected fraudulent activity, or risks to our business or reputation. In such cases, any payment received for undelivered orders will be refunded in accordance with these terms.
Flowers Lambeth reserves the right to update or amend these Terms & Conditions at any time without prior notice. Changes will take effect upon their posting on the website. It is your responsibility to check for updates before placing any subsequent orders.
These Terms & Conditions and any contract for the supply of goods and services by Flowers Lambeth shall be governed and interpreted in accordance with the laws of England and Wales. You agree that any disputes arising from the use of this website or orders placed through it will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have questions or concerns regarding these Terms & Conditions or any aspect of your flower delivery order in Lambeth, please use the contact form provided on our website. We aim to respond to all communications in a timely and efficient manner.
By placing an order on Flowers Lambeth’s website, you affirm that you have read, understood, and agree to abide by these Terms & Conditions. These terms are intended to protect both our customers and our business, ensuring a positive experience for every online flower delivery arranged through us in Lambeth and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 143 Lambeth Walk, Lambeth, London, SE11 6EE.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Lambeth, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Lambeth.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
