At Flowers Lambeth, we take immense pride in being a trusted local florist serving households and businesses throughout Lambeth. Your satisfaction is our top priority, and every bouquet is arranged and delivered with the utmost care. Our Fresh Flowers Guarantee means you can order with complete confidence, knowing your flowers will arrive in perfect condition and remain vibrant for days to come.
We know how disappointing it can be to receive flowers that are less than perfect. If your order arrives damaged or in a condition that does not meet our high standards, please notify us as soon as possible, ideally within 24 hours of delivery. Our team may request a photograph so we can assess the issue, improve our quality processes, and provide a quick resolution. Your feedback helps us uphold our commitment to the best flowers in Lambeth.
We guarantee the freshness of your flowers for a minimum of 5 days from delivery, provided the care instructions supplied are followed. Our flowers are sourced daily and hand-arranged by skilled florists, ensuring maximum longevity and enjoyment. If you find your flowers do not last for at least 5 days, please contact us within this period so we can review the matter with you.
Your satisfaction is central to what we do. If your claim about the damaged or unsatisfactory flowers is accepted, we offer two main solutions:
In some situations, we may offer store credit if preferred. Our team will discuss the most convenient and suitable solution for you. Please note that claims made outside of the 5-day freshness window may not be eligible for refund or replacement.
If you wish to make a complaint about our service or products, please share the details with us in writing or during our business hours at our Lambeth location. All complaints are acknowledged promptly and are thoroughly investigated by our customer care team. We promise a fair, transparent, and timely resolution—most are resolved within 3 business days.
Flowers Lambeth is proud to serve our fellow Lambeth residents and local businesses with quality, reliability, and honesty. We stand by our Fresh Flowers Guarantee and will always work with you to make things right. Your trust is valued above all, and we strive to ensure your every experience with us is a positive one.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
